Shipping and Returns

 

Delivery Information

 

There is a single delivery charge of £3.95 which relates to UK Royal Mail.  Orders will take 3 to 5 working days to arrive.  You will be kept up to date with despatch notifications.  If your order is urgent please email us hello@o-so-eco.com and will do our best to get your products to you quickly.

 

All items can be packaged as gifts with a personalised card, please contact us via email for prices as these will differ depending on the size of the products.

Collection

We are able to offer a collection service for anyone that would like to pick up their purchases in person.  Please select the collection option and contact us for details of when you would like your products to be ready.  We are happy to leave orders in a safe place for collection so that you do not need to come into contact with anyone. Please note that your order will only be left in the safe place for a window of time before being taken back in so please stay in touch if you have problems getting to us on time.

Returns Policy

We are unable to accept returns unless items are damaged.  If items arrive damaged, please contact us within 14 days and we will arrange for you to return your item  or submit a photograph of the damage and send you a replacement.  Our policy lasts for 30 days, if damaged items are not returned within 30 days of your purchase, unfortunately we will be unable to offer a refund or exchange.  To complete a return, we will require receipt or proof of purchase.

 

If an item is eligible for a refund, a credit will be automatically applied to your payment card or the original method of payment within 10 working days.  

 

If a replacement item is send, it may take a number of days for the item to reach you, depending on stock availability.  You will be kept informed at the time.  

 

Payment Method

 

Payment can be made by cash in person, through PayPal or through Squareup.com either on the website or via a Square terminal at events.  Information on any of these service providers can be found on their individual websites.

 

Wholesale Enquiries

 

We work with individuals and outlets of all sizes. If you would like a quote for wholesale prices please contact us via our hello@o-so-eco.com email address.

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